twiceblessed....nacole 433 Posted October 24, 2019 Report Share Posted October 24, 2019 Feeling so frustrated and upset. The Albuquerque Balloon Fiesta has been on our bucket list for a few years... so when the sites went on sale earlier this week, I jumped online as soon as they opened up to snag a spot (I knew they sold out). They had a site listed for $40/night, I made the reservation and paid for it (charge is on my credit card). Now, they are all sold out for our dates and I woke up to this email this morning: "Thank you for your purchase of VIP North RV lot reservation. Due to accidental circumstances, you were undercharged for your lots. You were charged $40 per night, but the actual cost per night is $100. We have adjusted the cost of your reservations, and the adjustment reflects the actual price. Make sure to pay the remaining balance due within 30 days in order to keep your reservation, otherwise your reservation will be cancelled. We are sorry for any inconvenience, but the good news is you still have your reservations." So, basically, we come up with several hundred more (8 night reservation) or we don't go. This is just wrong. Quote Link to post Share on other sites
Beckers 1,136 Posted October 24, 2019 Report Share Posted October 24, 2019 Was is posted correctly and just charged wrong or was it listed as $40 everywhere? Quote Link to post Share on other sites
Beckers 1,136 Posted October 24, 2019 Report Share Posted October 24, 2019 I just read more info on it. That really sucks! So the more affordable spots are all booked so you either have to pay a ton more or don’t go. That’s not good at all. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted October 24, 2019 Author Report Share Posted October 24, 2019 50 minutes ago, Beckers said: Was is posted correctly and just charged wrong or was it listed as $40 everywhere? I think what happened, is the site was $40 last year and they did not catch it until after the site went live. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted October 24, 2019 Author Report Share Posted October 24, 2019 7 minutes ago, Beckers said: I just read more info on it. That really sucks! So the more affordable spots are all booked so you either have to pay a ton more or don’t go. That’s not good at all. As of right now...yes. Quote Link to post Share on other sites
fladogfan aka Gretchen 259 Posted October 24, 2019 Report Share Posted October 24, 2019 Does not sound legal to me. Too bad they didn't have correct up-date for prices, BUT that is not your fault. They should honor your $40 per night reservation.! Quote Link to post Share on other sites
Travisma 1,317 Posted October 24, 2019 Report Share Posted October 24, 2019 14 minutes ago, fladogfan aka Gretchen said: Does not sound legal to me. Too bad they didn't have correct up-date for prices, BUT that is not your fault. They should honor your $40 per night reservation.! I would try to contact someone in charge. Tell them you are not happy with their solution, that you booked the site in good faith based on what was on their website. It wasn't your fault that they had the incorrect pricing, and that they need to admit to their error and honor the price you paid. Hopefully they will cave in and let you keep the price (and not give you a site next to the dumpsters). If they don't honor the price, look for a local Albuquerque TV station that has one of those consumer advocates, tell them your story and see if they will look into it. At the very least it was a mistake that the festival should make good on, at the worst, it was a case of bait and switch. keith_h, fladogfan aka Gretchen and momof3kids-Yvonne 3 Quote Link to post Share on other sites
Katman1356...Jason 1,140 Posted October 24, 2019 Report Share Posted October 24, 2019 Doug is having the same situation as well. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted October 24, 2019 Author Report Share Posted October 24, 2019 1 hour ago, fladogfan aka Gretchen said: Does not sound legal to me. Too bad they didn't have correct up-date for prices, BUT that is not your fault. They should honor your $40 per night reservation.! They offered a product at a price, I paid for that product, the charge is on my credit card, and I have a receipt....so I tend to agree: I don’t know that it’s legal. However, that doesn’t necessarily matter anymore. 1 hour ago, Travisma said: I would try to contact someone in charge. Tell them you are not happy with their solution, that you booked the site in good faith based on what was on their website. It wasn't your fault that they had the incorrect pricing, and that they need to admit to their error and honor the price you paid. Hopefully they will cave in and let you keep the price (and not give you a site next to the dumpsters). If they don't honor the price, look for a local Albuquerque TV station that has one of those consumer advocates, tell them your story and see if they will look into it. At the very least it was a mistake that the festival should make good on, at the worst, it was a case of bait and switch. Sent off a couple emails this morning to board members and the office. Doug has reached out to the local networks. 1 hour ago, Katman1356...Jason said: Doug is having the same situation as well. Yes, we’ve been talking all day. Quote Link to post Share on other sites
bhall 115 Posted October 25, 2019 Report Share Posted October 25, 2019 is the north lot any better then the south lot? They charged $40 this year for the south lot https://www.campendium.com/balloon-fiesta-south-rv-lot edit....maybe it's the "VIP" designation and it indeed was a typo/mistake. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted October 25, 2019 Author Report Share Posted October 25, 2019 8 hours ago, bhall said: is the north lot any better then the south lot? They charged $40 this year for the south lot https://www.campendium.com/balloon-fiesta-south-rv-lot edit....maybe it's the "VIP" designation and it indeed was a typo/mistake. Yes, the north lot is closer to the launch area. Quote Link to post Share on other sites
fladogfan aka Gretchen 259 Posted October 25, 2019 Report Share Posted October 25, 2019 Just read through the reviews of RVers who stayed there. Sure sounds like fun. I hope your trip is not cancelled because of their mistake about pricing. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted October 25, 2019 Author Report Share Posted October 25, 2019 1 hour ago, fladogfan aka Gretchen said: Just read through the reviews of RVers who stayed there. Sure sounds like fun. I hope your trip is not cancelled because of their mistake about pricing. Thank you. Quote Link to post Share on other sites
ThemeParkCommando 81 Posted October 25, 2019 Report Share Posted October 25, 2019 I'll bet you anything that $40 is their normal rate per night, and the $100 rate is for special events. Someone forgot to put the special event rate into the system, for the dates of the Balloon Fiesta. I would speak to someone there in management, to try to hold onto that rate. I know that when the hotel chain I worked for forgot to enter their event rates in time, they honored the rates as long as the reservation had no changes. If you changed the reservation at all, even to just cancel some days, the event rates would apply. I am pretty sure it is legal for them to change the rates this far in advance and with the number of days notice they have given you. However, if you bring in bad publicity, or insist upon keeping the rate, they may hold for you. It really all depends upon how many people booked at that rate, and how many will not complain and pay the new rate. fladogfan aka Gretchen 1 Quote Link to post Share on other sites
Robin 48 Posted October 26, 2019 Report Share Posted October 26, 2019 I would be mad that's a big price difference. Please update on what happens. I feel for you! Quote Link to post Share on other sites
Travisma 1,317 Posted October 28, 2019 Report Share Posted October 28, 2019 I saw a post on an RV site that the festival camping is sold out. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted October 28, 2019 Author Report Share Posted October 28, 2019 13 hours ago, Travisma said: I saw a post on an RV site that the festival camping is sold out. With a waitlist that they closed at 1100... Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted November 11, 2019 Author Report Share Posted November 11, 2019 The Fiesta has offered to put us in a lot, farther out, for the $40..... but after talking to so many, the North VIP sounds like one to take. However, we did a day at the MK this past trip and hate to say it: we missed the parks. So, I think we'll use the money we would have used to go to the balloon fiesta, to save for tickets (probably not APs, but regular tickets). Honestly, this would have been more for Tom and I; I think the kids would have liked it, for a couple of hours. Plus when I asked them if they'd rather do the fiesta or a couple days at the parks... the Mouse won. LOL We are doing another cross-country trip next summer so, that will be huge adventure. On the list for this trip: Glacier, the Oregon coast, Crater Lake, Grand Tetons, Yellowstone and Mt. Rushmore (plus lots in between, including fantastic family time) ❤️ fladogfan aka Gretchen 1 Quote Link to post Share on other sites
mmfancipher 31 Posted November 13, 2019 Report Share Posted November 13, 2019 On 11/11/2019 at 12:53 PM, twiceblessed....nacole said: The Fiesta has offered to put us in a lot, farther out, for the $40..... but after talking to so many, the North VIP sounds like one to take. However, we did a day at the MK this past trip and hate to say it: we missed the parks. So, I think we'll use the money we would have used to go to the balloon fiesta, to save for tickets (probably not APs, but regular tickets). Honestly, this would have been more for Tom and I; I think the kids would have liked it, for a couple of hours. Plus when I asked them if they'd rather do the fiesta or a couple days at the parks... the Mouse won. LOL We are doing another cross-country trip next summer so, that will be huge adventure. On the list for this trip: Glacier, the Oregon coast, Crater Lake, Grand Tetons, Yellowstone and Mt. Rushmore (plus lots in between, including fantastic family time) ❤️ We call Fantastic Family Time, FFF (Forced Family Fun)! Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted November 13, 2019 Author Report Share Posted November 13, 2019 57 minutes ago, mmfancipher said: We call Fantastic Family Time, FFF (Forced Family Fun)! Haha... that's cute Quote Link to post Share on other sites
ncitro 1 Posted November 22, 2019 Report Share Posted November 22, 2019 We were in the North lot this year. We had booked a general RV site but they called us a few months before and told us they were "testing" a new VIP area and would upgrade us for free if we wanted. It was super close and you could walk right onto the field. We were maybe 100 foot from the gates. One day the winds were off and they were actually landing balloons next to our RV in the campground. We asked what they would be charging for it next year when it went mainstream and they said $100, so they knew then what it would be. Does not make it any better for you, but it does sound like someone put the wrong price in the system. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted November 23, 2019 Author Report Share Posted November 23, 2019 23 hours ago, ncitro said: We were in the North lot this year. We had booked a general RV site but they called us a few months before and told us they were "testing" a new VIP area and would upgrade us for free if we wanted. It was super close and you could walk right onto the field. We were maybe 100 foot from the gates. One day the winds were off and they were actually landing balloons next to our RV in the campground. We asked what they would be charging for it next year when it went mainstream and they said $100, so they knew then what it would be. Does not make it any better for you, but it does sound like someone put the wrong price in the system. Probably so. Quote Link to post Share on other sites
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