Travisma 1,317 Posted March 13, 2019 Report Share Posted March 13, 2019 3 hours ago, twiceblessed....nacole said: Yes. I will go pick it up and go over every inch with them. I hope I'm always nice. I can be firm... but hopefully I'm always kind and respectful (even if I have to remind myself of this, several times during some conversations ). Do you have any contact info for the repair shop itself, or just the secretary? I would ask if you can email/call the repair shop manager/supervisor/foreman directly with your concerns and punch list of what you expect to be repaired. Ask them if they will give you updates as they repair items and how the process is going. If she is a decent secretary/administrative assistant, her primary job it to be the first line of defense between the "outside world" and the people she reports to. And if it's like most companies they have cut back to the bare bones and she is overworked. So schmooze her and try to get a direct line to the repair shop boss. Let her know you appreciate everything she has done and that you don't want to further tie her up with questions when it would be easier for you and her if you bypassed her and dealt directly with repairs. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted March 13, 2019 Author Report Share Posted March 13, 2019 Just now, Travisma said: Do you have any contact info for the repair shop itself, or just the secretary? I would ask if you can email/call the repair shop manager/supervisor/foreman directly with your concerns and punch list of what you expect to be repaired. Ask them if they will give you updates as they repair items and how the process is going. If she is a decent secretary/administrative assistant, her primary job it to be the first line of defense between the "outside world" and the people she reports to. And if it's like most companies they have cut back to the bare bones and she is overworked. So schmooze her and try to get a direct line to the repair shop boss. Let her know you appreciate everything she has done and that you don't want to further tie her up with questions when it would be easier for you and her if you bypassed her and dealt directly with repairs. Right now, all I have is the phone number. I had an email to the first person; this is his manager. I was going to ask for her email address, when I called back to confirm going with a transport from KY. Good suggestion on asking for the direct line to the floor supervisor in the shop. She does seem like a nice person and I am prayerful that she is honest, easy to work with and Keystone will do a great job. Quote Link to post Share on other sites
Grumpy and Grandma 740 Posted March 13, 2019 Report Share Posted March 13, 2019 Hope this doesn't affect you... Forest River Plant Fire.. https://www.rvbusiness.com/blog/fire-destroys-forest-river-plant-no-workers-hurt.html Quote Link to post Share on other sites
dblr....Rennie 224 Posted March 13, 2019 Report Share Posted March 13, 2019 1 minute ago, Grumpy and Grandma said: Hope this doesn't affect you... Forest River Plant Fire.. https://www.rvbusiness.com/blog/fire-destroys-forest-river-plant-no-workers-hurt.html No affect on her at all, Keystone is a Thor product. This fire was where the Vibe trailer by Forest River was made. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted March 13, 2019 Author Report Share Posted March 13, 2019 19 minutes ago, dblr....Rennie said: No affect on her at all, Keystone is a Thor product. This fire was where the Vibe trailer by Forest River was made. Thankful no one was hurt! 21 minutes ago, Grumpy and Grandma said: Hope this doesn't affect you... Forest River Plant Fire.. https://www.rvbusiness.com/blog/fire-destroys-forest-river-plant-no-workers-hurt.html Thanks for asking ❤️ Quote Link to post Share on other sites
Grumpy and Grandma 740 Posted March 13, 2019 Report Share Posted March 13, 2019 1 hour ago, dblr....Rennie said: No affect on her at all, Keystone is a Thor product. This fire was where the Vibe trailer by Forest River was made. Didn't know who made her unit. Thanks Quote Link to post Share on other sites
geoffdaddy 33 Posted May 10, 2019 Report Share Posted May 10, 2019 Enquiring minds want to know... any updates? Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted May 12, 2019 Author Report Share Posted May 12, 2019 On 5/10/2019 at 10:17 AM, geoffdaddy said: Enquiring minds want to know... any updates? The rig is slated to go to IN, July 15th. We'll be in KY at that time, so we've agreed to allow their transport to pick it up and deliver it. I will completely empty out the rig and take a ton of pictures and video. I've selected Monday the 15th (the 14th would actually work better for us), as this way they driver should be able to drop it off with Keystone...the same day. I will pick up the rig in IN (staying the night at Keystone, so I can check this over). I plan to call/email ever few days (once they've taken possession of our rig,) as I've heard horror stories of Keystone taking an insane amount of time to do repairs. I've told them that I plan to be there, no later than, August 19th. This gives them 5 weeks to make the repairs to the frame. Heck, they could build us a entirely new one in just a few days, so 5 weeks to make a repair (I feel) is generous on my part. So far, the people at Keystone have been very nice. Praying that is stays that way and things go smoothly. Quote Link to post Share on other sites
dblr....Rennie 224 Posted May 13, 2019 Report Share Posted May 13, 2019 Nacole by the time you get to Elkhart to pick up your unit we will be on our way home by then, our leave date from there is August 18th, if times change and they get done earlier reach out and let me know. Hope all goes well with your repairs. Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted May 13, 2019 Author Report Share Posted May 13, 2019 6 hours ago, dblr....Rennie said: Nacole by the time you get to Elkhart to pick up your unit we will be on our way home by then, our leave date from there is August 18th, if times change and they get done earlier reach out and let me know. Hope all goes well with your repairs. Thank you, very much. Appreciate you! Quote Link to post Share on other sites
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