rtguy007 74 Posted July 25, 2018 Report Share Posted July 25, 2018 Just got off the phone with Disney and had something interesting happen and want to know what you guys think. My AP's expired on 5/5/2018. I know that 6/5/2018 was my last day to renew. When I called in I asked her to check and see if they could be renewed and if not I would pay the full price to get my AP's back since we will be making a few trips down in the next 12 months. She put me on hold, came back about 5 minutes later and confirmed they were expired and said I would need to renew them (never said anything about a full repurchase). When she processed the order, she processed it at the renewal rate instead of the full rate which saved about $100 a ticket. After all was said and done I now have 4 ticket confirmations and will be picking them up at will call here thursday. I added them into the my disney experience app and they were for the platinum plus pass (what we wanted) and labelled as a renewal certificate. My question is, when I pick them up will they be active already and back date to the day they expired when it comes to renewal? In other words will they expire on 5/5/2019 or 12 months from they day I pick them up? I wanted to see if this has happened to anyone before. Seems odd that they would sell me a renewal knowing I was outside the renewal window by a few months. Quote Link to post Share on other sites
LONE-STAR 370 Posted July 25, 2018 Report Share Posted July 25, 2018 If it's a renewal you will have the same expiration date or at least we do. Quote Link to post Share on other sites
Katman1356...Jason 1,140 Posted July 25, 2018 Report Share Posted July 25, 2018 As Michael said they should maintain the original expiration date since they are a renewal. Quote Link to post Share on other sites
rtguy007 74 Posted July 25, 2018 Author Report Share Posted July 25, 2018 When I login and look at the passes I just added it showing that they are valid until the end of 2030? Will this update after I pickup the passes? Quote Link to post Share on other sites
Katman1356...Jason 1,140 Posted July 25, 2018 Report Share Posted July 25, 2018 Yes it should update once you pick them up. Quote Link to post Share on other sites
rtguy007 74 Posted July 25, 2018 Author Report Share Posted July 25, 2018 Thanks for the help. Called them this morning and they got it corrected for me so they will expire a year from tomorrow. Quote Link to post Share on other sites
LONE-STAR 370 Posted July 26, 2018 Report Share Posted July 26, 2018 9 hours ago, rtguy007 said: Thanks for the help. Called them this morning and they got it corrected for me so they will expire a year from tomorrow. I would prefer the 2030 expiration Quote Link to post Share on other sites
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