Beckers 1,136 Posted November 17, 2015 Report Share Posted November 17, 2015 On the MDE app all our pictures are showing. I got on the computer to edit our photos since we bought memory maker, and there's no freaking photos. I'm on hold but seriously this is such a freaking hassle, it makes me not want to bother with it again. Quote Link to post Share on other sites
Beckers 1,136 Posted November 17, 2015 Author Report Share Posted November 17, 2015 And 40 mins and still on hold Quote Link to post Share on other sites
Beckers 1,136 Posted November 17, 2015 Author Report Share Posted November 17, 2015 The issues ties back in with the post Jason posted a few days ago about account problems. They are showing 2 accounts for one email and the one is pulling up empty. Quote Link to post Share on other sites
parrothead7368 aka Norm 101 Posted November 17, 2015 Report Share Posted November 17, 2015 You didn't have to re enter a new password did you? Disney had an update last week that screwed up al ot of people including me, it sort of wiped my file, but they got it restored. I called the internet help desk though and waited 10 minutes. Best Regards,Norm Quote Link to post Share on other sites
Beckers 1,136 Posted November 17, 2015 Author Report Share Posted November 17, 2015 Didn't have to make a new password but had to answer security questions that weren't set up before.I caked photopass and not tech support because I didn't realize the problem so I spent a good 55 mins on hold waiting for them to answer. They also said 3-5 business days to fix it. Quote Link to post Share on other sites
parrothead7368 aka Norm 101 Posted November 17, 2015 Report Share Posted November 17, 2015 3-5 business days?? Tech support just re set and I had to reset cookies and log back in using a new password and everything was fixed in 10 minutes. I would try the internet tech support and see if they can get it fixed for you. Quote Link to post Share on other sites
Beckers 1,136 Posted November 17, 2015 Author Report Share Posted November 17, 2015 I'm going to call the number Jason posted when I get s chance, he said it took him like 10 mins. So frustrating Quote Link to post Share on other sites
Tri-Circle-D 2,059 Posted November 17, 2015 Report Share Posted November 17, 2015 After all this time, I shouldn't be amazed, but I still am amazed at how differently Disney treats customers after they have your money versus when you're about to spend some. It's very shortsighted on their part, but it doesn't seem to be hurting business enough for them to care. TCD Quote Link to post Share on other sites
parrothead7368 aka Norm 101 Posted November 17, 2015 Report Share Posted November 17, 2015 After all this time, I shouldn't be amazed, but I still am amazed at how differently Disney treats customers after they have your money versus when you're about to spend some. It's very shortsighted on their part, but it doesn't seem to be hurting business enough for them to care. TCD I actually had a great experience with the woman I talked to at Internet tech support. I don't think the photo pass people know how to fix the problem after the reset and they are making a list and someone else is fixing it. Sent from my iPhone using Tapatalk Quote Link to post Share on other sites
Beckers 1,136 Posted November 17, 2015 Author Report Share Posted November 17, 2015 The lady I talked to was super nice and figured it out quickly but it sounds like she just sent an email to someone to fix the probably since she couldn't. Quote Link to post Share on other sites
Beckers 1,136 Posted November 23, 2015 Author Report Share Posted November 23, 2015 I got sidetracked and didn't call the regular help people and went to log in tonight assuming it would be fixed by now. Nope. It's not. Guess I'll be making time to call tomorrow. I'm so scared I'm going to lose my pictures. Quote Link to post Share on other sites
Travisma 1,317 Posted November 23, 2015 Report Share Posted November 23, 2015 I got an email... And a ton of other people also...from My Disney Movie Rewards site that my points were being zeroed out on 12/12 if I didn't immediately enter a new movie code. I see today that it was supposedly an accident, but they haven't said if they were hacked or if it was a legitimate goof. Quote Link to post Share on other sites
parrothead7368 aka Norm 101 Posted November 23, 2015 Report Share Posted November 23, 2015 I got an email... And a ton of other people also...from My Disney Movie Rewards site that my points were being zeroed out on 12/12 if I didn't immediately enter a new movie code. I see today that it was supposedly an accident, but they haven't said if they were hacked or if it was a legitimate goof. I got the same one, and I am wondering if it has to do with the same update affecting peoples accounts and their pictures etc. When I had called a couple weeks ago, they said that I had 4 accounts linked to my email and DMR was one of them as well as ESPN and an ABC one. Best Regards,Norm Quote Link to post Share on other sites
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