Katman1356...Jason 1,140 Posted October 20, 2015 Report Share Posted October 20, 2015 Oh, we're supposed to give you the easy ones also? I thought we were just supposed to bother you for problem bookings! :panic: I do it all easy or hard. Quote Link to post Share on other sites
Travisma 1,317 Posted October 20, 2015 Author Report Share Posted October 20, 2015 Called to modify my 2 reservations that didn't have my granddaughters in them correctly. After I had made the initial reservations I got an email with a phone # for Personalized Service, supposedly something new they are trying. They want you to take a survey afterwards to rate it. I called, press 1 for English, then get an announcement that it's an 11 minute wait. An agent came on after about 4 to 5 minutes. I explained what I needed done, and she said that she would have to transfer me to the reservation department. The personalized service is for making sure tickets and reservations are linked correctly, connect to family and friends, ensure you all get MB's, and to reserve fast passes if within 60 days of arrival. Seems kind of a narrow base of service. I think they should have put in the email if you have questions about other things call... and list different #'s. Resort reservations got my issue corrected pretty fast. Quote Link to post Share on other sites
CCIntrigue...aka Gwen 547 Posted October 20, 2015 Report Share Posted October 20, 2015 Hopefully we'll be there with you... I think we get there on the 8th of October. We're looking at September 26 to October 24. Haven't booked yet. Quote Link to post Share on other sites
GradyBunch 11 Posted October 20, 2015 Report Share Posted October 20, 2015 We are booked Oct 1-8. Sent from my iPhone using Tapatalk Quote Link to post Share on other sites
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