GaDawgFan.....Kelly 799 Posted July 10, 2014 Report Share Posted July 10, 2014 I upgraded a 5 day ticket to an AP. I first used that ticket on July 4th, so why does MDE say that my AP expires June 23rd? Shouldn't it expire July 4, 2015? Quote Link to post Share on other sites
LONE-STAR 370 Posted July 10, 2014 Report Share Posted July 10, 2014 Last day to use it should be July 3rd 2015. It may be going off purchase date. But if you are still there they can fix it that has happend to us before Quote Link to post Share on other sites
GaDawgFan.....Kelly 799 Posted July 10, 2014 Author Report Share Posted July 10, 2014 Last day to use it should be July 3rd 2015. It may be going off purchase date. But if you are still there they can fix it that has happend to us before I'm home now. Can I call? Quote Link to post Share on other sites
LONE-STAR 370 Posted July 10, 2014 Report Share Posted July 10, 2014 I'm home now. Can I call? don't know we caught it while we were still there Quote Link to post Share on other sites
GaDawgFan.....Kelly 799 Posted July 10, 2014 Author Report Share Posted July 10, 2014 don't know we caught it while we were still there UGH! I just signed on the computer to look at my photopass pics and noticed it. Quote Link to post Share on other sites
LONE-STAR 370 Posted July 10, 2014 Report Share Posted July 10, 2014 I would call. It only screwed up on one of ours so it was a no question asked to fix it when we showed them the other ones. Quote Link to post Share on other sites
GaDawgFan.....Kelly 799 Posted July 10, 2014 Author Report Share Posted July 10, 2014 Yeah, I'm calling in the morning. Fingers crossed! Quote Link to post Share on other sites
h2odivers...Ray 952 Posted July 10, 2014 Report Share Posted July 10, 2014 I just checked. We bought and used our AP on December 30 2013. Ours says it expires December 30 2014. Just to be clear. The first day you went to a park was July 4th using the 5 day pass? Or was that the first day you used your AP?Does June 23rd mean anything? The day you arrived at the fort or the day you bought the 5 day pass? Quote Link to post Share on other sites
AuburnJen 777 Posted July 10, 2014 Report Share Posted July 10, 2014 My guess is that she bought the pass on the 23rd. That is why it backdated. Definitely call and get them to fix it. However, I always get, "you need to take care of this at guest relations," which doesn't help me when I am home. Hopefully they can take care of it without you waiting until you get here again. Remember though, when you renew it, no matter what day you do, it will go from the date you purchased the original. So, if you renew the pass on July 10th, 2015, it will be good from July 4th (the first time you used it) to July 4th, no matter what. Quote Link to post Share on other sites
Memphis 105 Posted July 10, 2014 Report Share Posted July 10, 2014 When you upgrade a pass the date you first used the pass that you upgraded from is the date they will use. You buy and use tickets on July1st and then upgrade to an AP on July 13th your AP will expire July 1st the next year. Quote Link to post Share on other sites
BradyBzLyn...Mo 2,023 Posted July 10, 2014 Report Share Posted July 10, 2014 When you upgrade a pass the date you first used the pass that you upgraded from is the date they will use. You buy and use tickets on July1st and then upgrade to an AP on July 13th your AP will expire July 1st the next year. ^THIS^ is how I understand it's supposed to work. Last time we upgraded a regular ticket to an AP we bought the ticket online during the summer and upgraded after we'd used it a day in the parks in the fall. AP expiration date was the date we first used the ticket. Quote Link to post Share on other sites
GaDawgFan.....Kelly 799 Posted July 10, 2014 Author Report Share Posted July 10, 2014 I first used my 5 day ticket on July 4th. I upgraded to an AP on July 7. Quote Link to post Share on other sites
BradyBzLyn...Mo 2,023 Posted July 10, 2014 Report Share Posted July 10, 2014 Unless something has changed, that should mean that your AP expires July 4th. Quote Link to post Share on other sites
Katman1356...Jason 1,140 Posted July 10, 2014 Report Share Posted July 10, 2014 Mo should be correct. July 4th should be the date Quote Link to post Share on other sites
GaDawgFan.....Kelly 799 Posted July 11, 2014 Author Report Share Posted July 11, 2014 I'm semi-annoyed. I called and apparently this is something that can only be fixed in person. The nice lady let me know that it is indeed a mistake but that it can't be corrected until I visit Guest Relations in person. She said not to worry about months going by because it is very clear in the system that they made a mistake. But I'm still worried. I don't get why they can't fix it over the phone. UGH! Quote Link to post Share on other sites
twiceblessed....nacole 433 Posted July 11, 2014 Report Share Posted July 11, 2014 Hmmm.... do you have to fix this yourself, or can I try and do it for you when I'm there in October? Quote Link to post Share on other sites
CCIntrigue...aka Gwen 547 Posted July 11, 2014 Report Share Posted July 11, 2014 I'm semi-annoyed. I called and apparently this is something that can only be fixed in person. The nice lady let me know that it is indeed a mistake but that it can't be corrected until I visit Guest Relations in person. She said not to worry about months going by because it is very clear in the system that they made a mistake. But I'm still worried. I don't get why they can't fix it over the phone. UGH! I hope you got her name! That's ridiculous. Quote Link to post Share on other sites
BradyBzLyn...Mo 2,023 Posted July 11, 2014 Report Share Posted July 11, 2014 It really shouldn't be a problem to fix it when you get there, but totally agree that it's annoying. Quote Link to post Share on other sites
LONE-STAR 370 Posted July 11, 2014 Report Share Posted July 11, 2014 Sounds like its time to plan another trip. Quote Link to post Share on other sites
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