More praise for Disney Cruise Line's customer service

[momof3kids-Yvonne 596]

http://consumerist.com/2013/08/27/disney-cruise-line-went-above-beyond-to-help-save-our-childs-life/

HAPPY ENDINGS

Disney Cruise Line Went Above & Beyond To Help Save Our Child’s Life

By Mary Beth Quirk August 27, 2013

(Disney Wonder)

There’s nothing like the fear of having a sick child and not knowing what’s wrong — except maybe if your child is ailing on a ship off the coast of Alaska, hundreds of miles from the nearest onshore medical help. Consumerist reader Dan wrote in to share a very scary experience that could’ve turned out a lot worse, if not for the kind crew of the Disney Wonder.

Dan, his wife Gwen and their two kids — a 1-year-old son and 5-year-old daughter — had embarked on a weeklong trip up the Alaskan coastline on the Disney Wonder in early August, and were having a great time. But two days into the trip, they noticed that their son was getting worse and worse with what they thought was a cold. Finally he was so ill they took him to see the medical staff on board.

“It was an extremely scary scenario – we had never been further from home and our son was clearly suffering with his condition worsening without a diagnosis, leaving his outlook uncertain,” writes Dan.

While he points out that sometimes a cruise line will help sick passengers to shore and then leave them to their own devices, that wasn’t the case in this situation.

“Given our remote location and dire circumstances, the captain of the Disney Wonder himself visited us in the medical center with his kind condolences and informed us of his plan to sail to Juneau immediately at full speed, as that was our best option in getting our son care as quickly as possible,” explains Dan.

As the ship pushed on toward Juneau, Dan says the crew was extremely helpful in packing up their luggage and getting everything ready for their immediate departure as soon as they hit land. And because it was their daughter’s 6th birthday in a few days, which she was supposed to celebrate onboard, Disney “went above and beyond to lighten the blow by giving her (and our son) some great Mickey and Minnie toys they will always cherish.”

The ship arrived in Juneau a full seven hours ahead of the trip itinerary, Dan says, all so his son could receive treatment as fast as possible. After a few hours at the hospital there, he was airlifted to Seattle and was diagnosed with pneumonia. Dan writes that he also underwent a successful operation to remove an object lodged in his lung and drain out the infection that had caused the lung to collapse.

While the family spent time in Seattle during their son’s recovery, Dan says the Disney staff followed up several times to see if they could help with lodgings or making sure their luggage was forwarded to them. Disney also offered the family a credit toward a future trip, seeing as this trip didn’t end so great. But all of that pales in comparison to their son on his way to being healthy again, with the help of all the medical services involved and Disney Cruises, Dan says.

“Most importantly, our son is on the road to a full recovery. So, it is with most sincerity and appreciation that we wanted to publicly acknowledge Disney’s remarkable service and help during the most difficult of situations possible. We look forward to a ‘re-do’ Disney cruise in the future.”

[DaveInTN 3,247]

That had to have been a terrifying situation for the parents.  Glad it all worked out. 

[Beckers 1,136]

That's my biggest cruise fear is a medical emergency.

[DaveInTN 3,247]

That's my biggest cruise fear is a medical emergency.

 

Mine is rogue waves on New Years Eve.  I'm not very good at climbing Christmas trees.   

[Tri-Circle-D 2,059]

Compare and contrast how DCL handled a sick passenger with how Royal Caribbean dumped a passenger at a hospital in Turkey, after he fell and broke his hip while on the ship!  This story has been playing out in my local paper:

 

 http://www.tampabay.com/news/business/tourism/couple-stranded-by-royal-caribbean-in-turkey-receives-outpouring-of-support/2138451

 

TCD

[mouseketab.....Carol 1,261]

Wow, that's awful